“Creation and launching a new business unit or controlling established services execution”

“Methodologies that provide process structure and quality programs that raise service levels”

“Leading cross-region standardization and executing global changes”

Servus Partners was founded by Tony Pynes to address the demand for true non-vendor-biased, solution-oriented services consulting. After 20 years of working across industries and regions he realized that most services improvement projects were being led by consultants focused on only two levers; their product or their methodology.

Mr. Pynes saw that today the most effective levers were process and organizational change. In fact, that is why our business is focused not on implementing new technologies or forcing new methodologies but rather we focus on helping you solve the business challenges first and then we help you prepare for those changes and create a clear organizational roadmap first.

We believe that most strategic initiatives fail because the business and technology stakeholders are not ready. We believe that failure occurs when it is not clear how the initiatve aligns with business and strategic goals. We can provide truly independent help when you are making changes to your organization.

• Process and Technology Globalization
• Operations/Services Delivery Strategy
• Facilitation and Steering
• Process Improvement
• Process Cost Reduction
• Supply Chain and Vendor Contract Negotiation

Segments

• Professional Services
• Contact Centers
• Technical Support
• Managed Services
• Field Services Management

• Technology
• Energy
• Finance/Banking
• Utilities
• Health Care
• Defense Contractors
• State, Local, & Federal Governments